PROGRAM MANAGER

The Program Manager oversees the services of our program’s participants and leads a team of Employment Counselors to deliver the best services possible to our participants. We have a highly collaborative environment with managers interacting with each other, their team, and Employment Counselors across the company everyday. We are looking for someone with excellent people skills who gets excited by our vision and the idea of managing a team.

 

General Duties/Responsibilities

• Conduct 1:1 meetings with staff to foster their development and provide feedback.

• Develop resources for your team and lead resource-focused initiatives.

• Troubleshoot challenges and mentor your team through behavioral situations.

• Support participants with behavioral needs and guide staff in providing tailored services.

• Host meet-and-greets for potential clients and their support networks.

• Interview and onboard new Employment Counselors.

• Provide regular training sessions.

• Manage administrative tasks and reporting.

• Facilitate relationships with employers.

• Other duties as needed to ensure participant success.

As a Program Manager you will focus on a number of things but the core of your job will be to use your set of talents and skills in such a way that each person you manage can answer “strongly agrees,” to these 6 questions:

 

Do you know what is expected of you at work?

Do you have the materials and equipment to do your work right?

At work, do you have the opportunity to do what you do best every day?

In the last seven days, have you received recognition or praise for doing good work?

Does your supervisor, or someone at work, seem to care about you as a person?

Is there someone at work who encourages your development?

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*These questions are pulled from Gallup's research presented in “First Break all The Rules.”

 

We are looking for someone who looks at this list and sees and understands its value. Someone who gets excited about the possibility of managing a great team and realizing the inherent value linked to each of these questions to make that happen.